Terms & Conditions

• Please ensure you read and understand the following terms and conditions pertinent to your accommodation rental. If you have any queries, please do not hesitate to contact us for clarification on any matter contained herewith before you acknowledge your agreement to be bound by way of signing our booking form.

Accommodation Service Description

• All information about Pearl Villa is honest and accurate. In case there is any problem or complaint about your property status, do please discuss it with us, at the first time of your arrival.
• The property will be in a clean and well-maintained state when the clients arrive, and it is expected that they keep it so during the rental period.
• The total number of guests staying at the property should not exceed the number agreed in the reservation phase.
• The accommodation is for the exclusive use of the clients and is not to be sub-let under any circumstances.
• Fresh linens and towels are provided twice a week.
• The usage of the swimming pool and other electrical devices is strictly at the client's own risk and the children should be supervised at all times.
• Pets are not welcome.
• Pearl Villa is not responsible for loss or damage to clients because of circumstances beyond its control. In this unlikely case, please discuss any problem with us, at the time, during your stay.

Arrival and Departure

• Clients are expected to arrive at their property, at the predefined date and time of their reservation. If a different arrival time is anticipated, the clients must notify us as soon as possible with the new arrival time. If an unforeseen delay should occur, every effort should be made to contact us at the telephone number provided in the reservation voucher.
• Upon arrival, clients should inspect the property with the owner and ensure that they fully understand the use of any appliances, equipment and utilities.
• Clients are expected to vacate the property at the predefined time on the final day of the rental period. The owner will arrive at the villa an hour before, for an inspection of the property and a goodbye meeting.
• In case of late departure, we could extend your stay in the villa only in case that no new clients are expected.

Client Responsibility

• If a problem occurs at the property, it is the client's responsibility to notify the property owner immediately (within 24 hours). The client should allow the owner reasonable time to remedy the problem. If the problem is not or cannot be resolved satisfactorily within a reasonable time frame, the client should contact with us by telephone, in order to find the best possible solution.
• Clients are responsible for ensuring the property is left in a reasonable condition as upon arrival.
• Any breakage and loss to the property must be paid from the client before the departure.
• Clients are required to act in a responsible manner at all times, and to act with respect towards the neighbors, the owners and their staff.

Reservation Procedure

• Contact us via e-mail or fill the Online Booking Form giving us your details, the dates you want to travel.
• At the same time you are given a booking option of 2 days. Within this period please let us know if you wish to complete the booking.
• In order to finalize your reservation, an Advance Payment (20% of the Total Accommodation Cost) is required via BANK TRANSFER to our bank account. The Remaining Payment 80% of the Total Accommodation Cost will have to take place on your arrival at the property directly to the owner IN CASH.
• After receiving the deposit, we will send you an Accommodation Voucher Package. It contains full information about your reservation and the property, detailed directions and maps to the property, the name and telephone number of the property owner or caretaker who will be greeting you upon arrival.

Security/Breakages Bond

• A breakage deposit of 150 euro will be taken with the final balance. This deposit will be refunded to the guest immediately after the completion of their stay in cash, subject to the return of key and no damage or loss reported by the Owner’s management team. Should any reported loss/damage costs exceed the aforesaid breakage deposit amount then we reserve the right to claim any further excess from the guests.
• We retain the right to retain the security deposit (either in part or full) to cover breakages, damage or non-return of the key. Receipts for repairs/replacements will be provided in the unlikely event that such retention of the security deposit is required.
• We reserve the right to pursue a guest for recompense for any and all damages caused which may exceed the value of the security deposit within 14 days of being served notice of this.
• The loss of the door key will result in a charge of 30 Euro from your breakage bond.
• You will be provided with 1 key for the villa. In the situation that you lock yourself out, you are to phone our management company immediately, and they will allow you reentry into the house. Unfortunately you may incur a charge for their service depending on the call out time.
• To permit the Owner or their Agents reasonable access to the property to carry out general maintenance if necessary

• The client is held responsible for:-

a. Any loss, damage or breakages that may be caused to the property its contents and also for any items in the inventory during their stay.

b. All damage and faults caused or found at the home must be reported to our management company at the earliest opportunity who will act as sole arbitrators on this matter.

c. Taking good care of the property and leave it in a clean and tidy condition at the end of their stay.

Cancellation

• If you would like to cancel or modify your reservation, please send us an e-mail as soon as possible.
• Cancellations made for any reason will result to Cancellation Fees.
• Should the final payment not be received by the due date then the booking shall be deemed cancelled and the deposit shall be forfeit. Any cancellation charges detailed elsewhere in this document will then apply.
• Please ensure you have Travel Insurance to cover your losses if cancellation is due to an insured event beyond your control resulting in financial loss.
• Extending your holidays is not always possible, although every effort will be made.
• A major modification may be treated as cancellation.

Insurance

• We highly recommend you hold your own valid travel insurance (medical insurance and trip cancelation insurance) during your vacation in Mauritius.
• When getting travel insurance, the traveler only need to be aware that most policies offer basic coverage for trip cancellation and medical bill coverage and those other benefits can be added for additional fees. Speaking with a travel insurance representative can ensure that the traveler gets all of the coverage they need to feel secure during their travels.

Privacy Policy

• Pearl Villa takes the responsibility regarding our client's privacy very seriously. The personal information, the email address etc. we request from our clients during the reservation, is the minimum data required in order to offer a professional high-quality service.
• Personal Information - We don't disclose your personal information, to third parties for any purpose, except the villa owner.
• Email Address - Pearl Villa uses the email address of our clients in order to send and receive all the information required during the reservation procedure. In many cases, we must contact our clients again, in order to gather extra information about their holidays (ex. exact arrival time). Sometimes, Pearl Villa may send to our client’s feedback emails in order to get their opinion about our accommodation services and their holidays in Mauritius. If you do not wish to give us your opinion, you can let us know and we will not request any further feedback.

Complaints or Dissatisfaction

• In the unlikely event of a complaint during your stay please contact the owner by phone call or by email, within 14 days of the end of the rental period. If the problem has not been reported, the owner cannot accept any responsibility.

Force Majeure

• As owners of the property we, our servants or agents, will not be liable for any loss or delay occasioned by any of the following: strikes, riots, political unrest, war or the threat of war, terrorist activities, industrial disputes, fire, flood, technical/weather problems to transport, aircraft, closure of airports, or any other event beyond the owners control.
  

General

• The maximum occupancy is 11 adults plus 4 children for the villa.
• Local and long distance telephone calls made from the villa within Mauritius and Rodrigues are free of charge. International calls are not allowed.
• All bed linen and towels are provided for your needs, although you are not allowed to remove any from the house including beach towels.
• To ensure comfort, security and peace of mind the villa is registered with the Mauritius Tourism Authorities and are in full compliance with all relevant legislation.

We want our villa to remain as clean and tidy for each and every visitor so please respect our home and treat it with the care it deserves